Thank you for shopping at Ratan’s Spices! We want you to be completely satisfied with your purchase. This policy outlines the conditions under which you can return an item and receive a refund.
Eligibility for Returns & Refunds
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You can return any unopened, undamaged items purchased on our website within 15 days of receiving your order.
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Opened items are only eligible for return if the item is defective or damaged. We will require photo evidence of the defect or damage.
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Unfortunately, we cannot accept returns on perishable items such as fresh herbs or spices.
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All returned items must be in their original packaging with any tags still attached.
Return Process
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To initiate a return, please contact us at [Phone Number] or info@ratans.co.in within the eligible return window.
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We will provide you with a return shipping label and instructions on how to return your item.
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You are responsible for the cost of return shipping unless the item is defective or damaged.
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Once we receive your returned item, we will inspect it and process your refund within 7 business days.
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Refunds will be issued to the original payment method used for the purchase.
Exchanges
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We are happy to exchange your item for a different size or flavor if available.
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Please follow the same return process outlined above to initiate an exchange.
Non-Returnable Items
- Perishable items such as fresh herbs or spices
- Opened items (unless defective or damaged)
Questions
If you have any questions about our return and refund policy, please contact us at 7500339900 or team@ratans.co.n
Please note that this is a sample refund and return policy and you may need to modify it to fit the specific needs of your business. You may also want to consider including additional information such as:
- How long it takes to process a return
- Whether you offer store credit instead of refunds
- Whether you offer free return shipping